FREQUENTLY ASKED QUESTIONS
Q: How long is the lead time?
A: 3-5 working days for sample orders; 7-14 working days for bulk orders.
Q: Do you have any MOQ limit for LED light orders?
A: No MOQ but 1pcs for sample checking is available.
Q: What are your trade terms?
A: Usually EXW, FOB Shenzhen, and CIF are acceptable, other terms are negotiable.
Q: What are your payment terms?
A: T/T, Paypal, Western Union, Money Gram, Credit Card, or other ways that both of us can accept.
Q: How can I get samples after placing an order?
A: Usually buyers will receive samples at your door in about 3-5 working days, Logos Lighting will ship the samples by the following express courier: UPS/DHL/FedEx, etc.
Q: Does Logos Lighting design its products?
A: Yes, Logos Lighting designs and assembles all the products we are selling. Our engineers have abundant knowledge of optics, electronics, mechanics, and thermal management, as well as LED technology. Some of them have successful experience designing lighting products for world-famous brands. Our basic principle to design internal drivers and circuits is safety under CE/UL list possibility and reliability.
Q: Can Logos Lighting do ODM or offer OEM products?
A: Logos Lighting has gained a lot of experience on OEM and ODM projects.
Q: Is it OK to print my logo on factory LED lighting products?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q: How to proceed with an order for LED lights?
A: 1. Let us know your requirements or application.
2. We quote according to your requirements or our suggestions.
3. Customer confirms the samples and places deposit for formal order.
4. We arrange the production.
Q: How to get the lamps if I place an order, and how long?
A: Once the order is confirmed, we will arrange the production ASAP, the lead time is around 7-14 working days according to respective orders.
We usually deliver door-to-door DHL/FedEx/UPS express for samples or small orders, which only takes 3-5 working days to your address. And also, by air or sea is available in large quantities.
If you have a forwarder in China, can also send via your own forwarder.
Q: What’s your average product’s defective rate?
A: Our factory LED lighting products are produced with a strict quality control system and the defective rate usually is less than 0.2%. We offer some spare products according to order quantity on mass production.
Q: How to deal with defective products?
A: We offer free replacement. During the warranty period, we will repair or send new products including shipping costs as replacements. We will discuss solutions together for any other problems.
Q: What’s your warranty for factory LED lighting products?
A: 3 and 5 years warranty for different kinds of products. During the period, if customers have the approval showing product quality issues and if certified by Logos Lighting’s engineers, we would request customers to ship back the failed parts or we send new goods directly for free.
Meanwhile, we have a very strict quality control system in the whole procedure of material check, production line, testing, after production, etc.